Summary
Provides full PC/LAN/WAN/Cloud support to ensure the integrity, operability, and availability of VNA data, voice and cloud networks to always meet current technology requirements and user needs at all locations
Essential Duties
- Provide monitoring and maintenance of a Microsoft Windows Server environment and related resources
- Check essential server logs for any warnings or errors that may lead to bigger issues
- Keep documentation of systems and processes up to date
- Ensure Phone system is configured and operating as intended
- Provide monitoring, maintenance, and troubleshooting of the Office 365 environment and related services
- Provide tier 2 support to the help desk on tickets that come in
- Provide monitoring of cloud infrastructure. This includes all resources in Azure
- Analyze and resolve hardware, software, and network connectivity issues
- Ensure Enterprise Anti-Virus/Malware/Ransomware suite is configured to best practices
- Monitor Cloud backup jobs and resolve issues. Additionally restore files from backup as needed
- Suggest new processes or technologies that could benefit the organization or department
- Serves as a backup to the Manager of Network Operations.