Egg Donor & Surrogate Solutions exists to provide a fulfilling experience through meaningful relationships, education, and guidance on the journey to create a happy family. We have set the tone for the industry in the increased level of service and standard of care. We believe in the hope we provide families and are passionate about education, relationships, and proactivity to ensure each family, egg donor, and surrogate can reflect on their experience as being positive and impactful.
Our agency’s leadership team follows a Christ-centered approach to serving and leading. We are proud to serve and support all families regardless of their race, religion, gender identity, gender expression, sexual orientation, or marital status. We provide a thriving work atmosphere focusing on each team member showing up with attitudes of courage, integrity, and growth. We have a step up and dig in attitude. We bust our tails serving people at work, so we are able to contribute to our families financially, and have room to be present as parents, spouses/partners, and in our communities.
As a Team Success Liaison at Egg Donor & Surrogate Solutions, you will play a vital part in the company’s growth and service to clients. If you share our values of being a problem solver, have a passion for education and building relationships, value growth as an individual and as part of an organization, embrace change in a fast-paced environment, and strive for excellence in your work, you could be a great fit for our team. If you are searching for a role that brings joy and makes a difference, and you are characterized by being compassionate, proactive, a team player, love a challenge, and are self-motivated; we invite you to consider Egg Donor & Surrogate Solutions.
Responsibilities:
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Insurance Process Support: Assist with insurance setup, verification, enrollment, payments, and ongoing tracking to support clients and internal teams
Documentation & Organization: Maintain accurate, timely records of insurance and administrative communications in Process Street
Medical Records Coordination: Request, track, review, and file post-journey and special-circumstance medical records with care and accuracy
Coordinator Administrative Support: Provide reliable administrative assistance to Surrogacy Coordinators, including travel logistics, authorizations, and receipt tracking
Operational & Shipping Support: Help coordinate mail, shipping, supply ordering, and general operational logistics
Client Gifting & Relationship Support: Assist with client and clinic gifting initiatives and appreciation outreach while supporting partner relationships
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Team Collaboration & Excellence: Work collaboratively across teams, follow established processes, communicate proactively, and execute responsibilities with care, consistency, and high standards
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Core Competencies & Values Alignment:
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Professional Integrity – Demonstrates a high level of professionalism, discretion, and integrity in all interactions with intended parents, donors, surrogates, teammates, and partners.
Emotional Composure – Thrives in a fast-paced, emotionally engaged environment, maintaining composure, empathy, and sound judgment amid frequent interruptions and shifting priorities.
Multi-Client Support – Proven ability to support multiple clients and teammates simultaneously, effectively prioritizing tasks, anticipating needs, and managing competing deadlines with clarity and care.
Growth Mindset – Embraces change, feedback, and continuous improvement within a growing and evolving organization.
Values-Driven Leadership – Works well within a leadership culture that values education, accountability, collaboration, and excellence, contributing positively to team goals and shared outcomes.
Organized & Reliable – Highly organized and detail-oriented with strong time-management skills, a self-motivated work ethic, and consistent follow-through.
Relational Strength – Builds trust quickly, communicates with warmth and clarity, and engages thoughtfully with individuals from diverse backgrounds and experiences.
Emotional Intelligence – Recognizes sensitive situations, responds with empathy, and makes thoughtful decisions that balance the needs of multiple stakeholders.
Proactive Judgment – Anticipates challenges before they arise and exercises confidence and sound judgment in decisions that support families, teammates, and organizational values.
Clear Communication – Demonstrates excellent verbal and written communication skills, including clear, professional, and compassionate email and client correspondence.
Technical Proficiency – Proficient in Microsoft Office and email management; comfortable learning and navigating multiple systems for data collection, documentation, and organization.
Team Collaboration – Actively supports colleagues, shares knowledge, and steps in when needed, understanding that success is a shared responsibility.
Leadership Growth – Demonstrates a desire to grow in role competency, industry knowledge, and leadership, contributing to both personal development and the long-term mission of ED&SS.
Preferred Qualifications:
- Prior experience is an executive assistant, personal assistant, or similar administrative support functions.
- Experience in the field of surrogacy, egg donation, or third-party reproduction or prior experience as an egg donor or surrogate or built family via IVF/Surrogacy.
- Bachelor's degree or higher
More about Egg Donor & Surrogate Solutions and what we offer:
- We are an engaged and collaborative team invested in each other’s lives and the lives of our clients.
- We offer a place to serve in a field of passion in creating happy families.
- Generous paid vacation, sick days, and holiday policy.
- IRA Retirement Matching Program.
Comprehensive Health Benefits.
The above statements describe the general responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required or added.
Company Values:
- W- WELLNESS. We are committed to supporting well being by creating spaces that people thrive.
- E- EXCELLENCE. We are committed to consistency in our processes, communications, and standard of care to provide a leading impact to the industry.
- S- SERVANT LEADERSHIP. We are committed to providing unparalleled customer service and accountability.
- E- EDUCATE. We are committed to teaching, guiding, and advocating for all parties with transparency, integrity, and building trust.
- R- RELATIONSHIPS. We are committed to building authentic connections.
- V- VIBRANT GROWH. We are committed to staying curious and striving to innovate, adapt, and grow.
- E- ENGAGE. We are committed to fostering a work environment that will attract, inspire, and retain Engaged Team members who believe in our WE SERVE Values and the strength they bring to our team.
Team Values and Culture has been shaped by the following people, books, or philosophies:
The Enneagram - understanding ourselves and making room for others
Brené Brown's work on daring leadership and vulnerability based trust
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*This is a full-time position with average work being 40 hours a week.
*This in an in office position in Frisco, Texas (Coit and Westridge)
*Specific KRA to be provided by Egg Donor & Surrogate Solutions
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***If interested in a position at Egg Donor & Surrogate Solutions, please complete the Talent Selfie here and submit your resume with cover letter and salary history.